You have the right to receive a “Good Faith Estimate” explaining how much your medical/behavioral healthcare will cost.

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Under the No Surprises Act (H.R. 133 – which went into effect on January 1, 2022), healthcare providers need to provide patients who do not have insurance or who are not using insurance an estimate of the bill for medical items and services.

 

This Good Faith Estimate (GFE) shows the costs of items and services that are reasonably expected for your health care needs for an item or service. The estimate is based on information known at the time the estimate was created.

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You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes (under the law/when applicable) related costs like medical tests, prescription drugs, equipment, and hospital fees.

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The Good Faith Estimate does not include any unknown or unexpected costs that may arise during treatment. You could be charged more if complications or special circumstances occur. If this happens, federal law allows you to dispute (appeal) the bill.

 

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

You may contact Heart & Mind to let us know the billed charges are higher than the Good Faith Estimate. You can ask us to update the bill to match the Good Faith Estimate, ask to negotiate the bill, or ask if there is financial assistance available.

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You may also start a dispute resolution process with the U.S. Department of Health and Human Services (HHS). If you choose to use the dispute resolution process, you must start the dispute process within 120 calendar days of the date on the original bill. There is a $25 fee to use the dispute process. If the agency reviewing your dispute agrees with you, you will have to pay the price on this Good Faith Estimate. If the agency disagrees with you and agrees with the health care provider or facility, you will have to pay the higher amount.

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Note: A Good Faith Estimate is for your awareness only. It does NOT involve you needing to make any type of commitment or to follow through on receiving mental health services at Heart & Mind Counseling Services.

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To learn more, go to www.cms.gov/nosurprises or call 800-985-3059. For questions or more information about your right to a Good Faith Estimate or the dispute process, visit www.cms.gov/nosurprises or call 800-985-3059.