FAQs
What Insurance do you accept?
We accept the following insurance: Johns Hopkins, BlueCross BlueShield / CareFirst, Cigna, United Healthcare, and Medicaid.
​
As of May 3, 2024, we will accept Aetna insurance.
​
As of May 31, 2024, we will no longer accept Tricare Insurance.
Can I pay out-of-pocket, and what is the rate?
Should you choose to pay privately for services, our providers charge between $40-$130 per session. To see each provider’s rate per session, please see their profiles on the Staff page.
How can I start therapy?
Our process is created with you in mind. Please fill out our New Client form, providing the requested information. We will reach out to you within 1-3 days to start intake. You usually begin with an intake session, provided by one of our counselors, which helps determine a counselor that is the best fit for you. After you are assigned, you and your therapist will work out a regular schedule.
What are your hours?
Each of our clinicians keeps their own schedule. We typically have therapists available with hours ranging from 8am to 7pm on weekdays, as well as Saturday hours.
Where are you located?
We are a Maryland-based virtual service. All of our sessions are provided via Telehealth. We accept clients located in MD, VA, and DC.
Do you participate in the Employee Assistance Program (EAP)?
Yes, we do provide EAP services. If you would like to utilize your EAP benefit, you must provide your EAP code prior to your first counseling session.
Do you offer consultations?
Yes! Please let us know if you would like to have a quick 15 to 20 minute consultation with a specific counselor. This helps determine if it is the right fit!
Do you work with couples?
We have multiple counselors that specialize in couples counseling, and would love to help start you on your therapy journey together.
Am I able to cancel my appointments?
If you are unable to attend your virtual session, please let either the office or your clinician know at least 24 hours beforehand. Day-of / late cancellations will incur a $70 fee.
Why choose Heart & Mind?
At Heart and Mind, we believe that everyone deserves access to quality mental health care. Our inclusive approach to therapy means that we prioritize supporting under-served populations and fostering mental health for individuals or couples. Our counselors specialize in Christian counseling, individual counseling (minors & adults), and couples' counseling. We have counselors available to help address a wide range of emotional, mental, and behavioral challenges, including trauma, relationships, chronic illness, stress, and self-exploration.
​
We offer personalized support to meet your unique needs. Trust us to help you navigate life's challenges and reach your full potential!